Everyone You Need to Manage a Contact Center

Dedicated experts to manage services, measure impact, and report on performance.

Our flexible Help Desk empowers clients to more effectively manage their Contact Center environment. We also manage critical relationships with their Carriers. Assign a virtual team of experts at a fraction of the cost. Dedicated project management team for new services, and MACD service requests, plus a consultative account management team.

Our Support Team Supplements Your Management Team

Get the professional expertise you need to manage and support the vendors and technology that keeps your Contact Center running efficiently and profitable.

Project Management

Proprietary PM process and software delivers operational excellence. We do all of the heavy lifting so you don’t have to.

Procurement Processes

We make carrier transitions virtually seamless. Our proven process eliminates mistakes, producing stress free installations.

Repair Resolution

We diagnose any issues, open tickets, and work through the issues until service is successfully restored.

Billing Disputes

We regularly identify and correct telecom billing errors, securing credits and making sure that the corrections stick.

Dedicated Team

Our highly specialized, expert professionals have 10-25 years of experience in wire-line, data, cloud and wireless services.

“SingleSource™ is the only partner I would ever recommend.”

SingleSource™ is the one company who will go the extra yard and truly deliver what they promise.” – Scott Larson, President, eCreek Solution Group

Outsourcing to SingleSource™ Provides Depth, Quality Resources, More Time to Grow, and Flexibility

We do what we promise to do, when we promise to do it.

Our services include a range of offerings that can streamline your operations and improve company performance. Take advantage of a support structure already in place with a proven track record. Our highly specialized, expert professionals have 10-25 years of industry experience.

Monthly Auditing

We audit each invoice to note any and all billing discrepancies, service changes, or changes to monthly cost.

Expense Management

We provide expense and management services so you can focus on business growth. 

Inventory Creation

Enterprise customers need to correctly identify billing and what services actually exists at each location.

Customer Moves

Without the proper expertise, office moves cause stress and missing a critical date will delay installation.

Contingency Auditing

Look at previous invoices to reclaim monies lost, SingleSource™ can perform a historic audit on contingency.

Fulfillment Reporting

A detailed report of the actions completed to demonstrate all the work that has been performed on your behalf.

Engagement

Customer Engagement provides improved response times and customer experiences

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UCaaS

Hosted PBX provides a unified experience that improves productivity and flexibility

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CCaaS

Cloud Contact Center solutions that help manage regulations, technology and consumer behavior

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Everything you need to transform your business.™