Contact Center Services2018-11-16T18:25:43+00:00

Everything You Need to Make Contact with Customers

Cloud Contact Center solutions that help manage regulations, technology, and consumer behavior.

Contact Centers completely rely on the functionality and effectiveness of the dialing solutions supporting their agents. It’s the lifeline to the Contact Center. Why trust your Contact Center to a salesperson who can only recommend one solution? SingleSource™ can assess your contact requirements and make recommendations on solutions that best meet your unique environment.

Real-time Control and Visibility of Agents with Rich Operational Insights

Hosted solutions and contact center-specific applications allow businesses to be mobile or remote by removing the traditional confines of working in an office, allowing call centers and their employees to operate from anywhere on almost any device.

“SingleSource™ is simply our trusted partner for our contact center needs.”

“Their diverse knowledge and experience helped us create our strategic plan. At the same time, they handle all the details necessary to make it happenl Their ability to insulate us from the Machiavellian telecom vendor processes is invaluable.”

John Harvey
Vice President, CIO
Atlantic Credit & Finance

SingleSource™ Offers True Omni-Channel Technology

A single point of contact providing the most innovative and effective solutions available.

Call Centers fully depend on the reliability of their telecom services and spend more on these services than any other industry. In fact, telecommunications is the third-largest operating expense of the average call center, behind only wages and salaries. More importantly, call centers completely rely on the functionality and effectiveness of the dialer supporting their agents. Combine this technology requirement with the constantly changing industry regulations and the unique policies or charges from the telecommunication carriers and you will understand the art of managing a successful call center.

Contact us to learn how our services can help your improve your Contact Center

CONTACT US

Carrier Services

Learn how to turn the expense of Carrier Services into a valuable asset

Learn More

Hosted PBX

Hosted PBX provides a unified experience that improves productivity and flexibility

Learn More

Opportunity

Opportunity provides improved response times and customer experiences

Learn More