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Everything You Need for a World-Class Contact Center

The Common Sense Concept Behind SingleSource

Can a Contact Center have a trusted partner that provides all of the resources they need to build and support their business? Contact Centers need someone that researches, analyzes, and recommends products and services that help managers respond to changing regulations, technology, and customer behavior. SingleSource™ is the solution.

We Provide Best-in-Class Customer Engagement Services

We provide our customers with multi-product discounts and a higher level of customer support by managing all services.

“SingleSource™ helps us do amazing things.”

“We partner with SingleSource™ to outsource things that are outside our area of expertise such as staying on top of technology, monitoring costs and contracts, and separating trends from best-practices. We can’t do it well, but their experts can.” – VP of Operations, National Contact Center

The Most Complete Resource for the Modern Contact Center

A single point of contact providing the most innovative and effective solutions available.

Backed by nearly 20 years of experience, SingleSource™ provides Customer Engagement services to the Contact Center industry.  By offering all of the fundamental services, we serve as a one-stop shop, or as a Call Center’s “single source” for all of their needs.  Our strategy is to provide our customers with multi-product discounts and a higher level of customer support by managing all services.

1911, 2018

Process: Running As A Metaphor For Work And Life

By |November 19th, 2018|Categories: Uncategorized|2 Comments

Why Process Matters I run.  I run a lot.  It didn’t start out that way, but I don’t tend to do anything part way.  So, when I first started running back in 2007, I started out with a mile, which then progressed to several miles.  Then I started looking at [...]

1511, 2018

Song of The Week 11/12/18: All On Fire – Coheed and Cambria

By |November 15th, 2018|Categories: Song of the Week|0 Comments

My song of the week, “All on Fire” comes from a band that is my favorite band, one that I own a shirt for every day of the week for, Coheed and Cambria. While this song has implications within their own sci fi universe, I also believe there is something [...]

1311, 2018

Times They Are A-changin’: A Look Into Omni-Channel

By |November 13th, 2018|Categories: Rick's Blog Posts|0 Comments

If your time to you Is worth savin' Then you better start swimmin' Or you'll sink like a stone For the times they are a-changin'. – Bob Dylan Times Are A Changin' Bob Dylan wasn’t known as an intellectual and quite frankly, when he sang, he was somewhat hard to [...]

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