Take It From Dickens

“Mankind was my business. The common welfare was my business; charity, mercy, forbearance, and benevolence were, all, my business. The dealings of my trade were but a drop of water in the comprehensive ocean of my business!” A Christmas Carol, Charles Dickens.

The art of customer service as well as good communication skills seems to have quickly disappeared in the business world.  We “deal” with it every day. With massive amounts of unwanted robo calls bombarding our cell phones, inability to speak with an agent because of automated IVRs with endless options, being forced to communicate through emails or chat instead of a live agent, it’s no wonder that business communication has become less and less personal.

Technology has provided us with a plethora of solutions for efficiency and modernization.  Sometimes one feels as if we are “obligated” to do business or give our money for services that are sub par and in many cases not what was agreed upon.  How many times have you gone through the drive through only to discover that you are either missing an item or that you received something else that you did not order?   How many times do we sit through hours just to wait to “talk” to an actual live person only to find out that you must then be put on hold yet again to be transferred to the “right” person?

A Call To Customer Service

As we look to 2019, perhaps one of our “business” goals should be a consideration of what are we doing as a business, as a company, to provide exceptional customer service. Exceptional customer service isn’t just in the way that we communicate with our clients. It’s “how” we treat them as the lifeblood of our business.  Are we moving toward efficiency to save money or to provide a better customer experience?  Are we exceeding what was promised and delivering what was agreed upon and on time?  Do we treat client number 100 or 1,000 with the same respect and attention as we did with client #1?

Dickens wrote A Christmas Carol in 1843.  Since then, the World has changed in marvelous ways and we will see even more marvelous changes.  May we never forget that mankind is our business.

As we celebrate the Holidays with you we at SingleSource wish you the best in 2019.  Here’s to a prosperous New Year!