Blog posts by our VP of Global Sales, Matt Luke.

10 12, 2018

“Mankind Was My Business”

By |2018-12-10T14:42:58+00:00December 10th, 2018|Matt's Blog Posts|0 Comments

Take It From Dickens “Mankind was my business. The common welfare was my business; charity, mercy, forbearance, and benevolence were, all, my business. The dealings of my trade were but a drop of water in the comprehensive ocean of my business!” A Christmas Carol, Charles Dickens. The art of customer service as well as good [...]

15 10, 2018

Trends In Contact Center Technology

By |2018-10-17T14:35:28+00:00October 15th, 2018|Matt's Blog Posts|0 Comments

The definition of technology is , “the application of scientific knowledge for practical purposes, especially in industry.” Compared to one hundred years ago technology has changed dramatically. In 1918 the major invention was the superheterodyne radio circuit which almost every radio or television set uses this invention.  Today advances in AI, networks, robotics, space exploration [...]