10 12, 2018

“Mankind Was My Business”

By |2018-12-10T14:42:58+00:00December 10th, 2018|Matt's Blog Posts|0 Comments

Take It From Dickens “Mankind was my business. The common welfare was my business; charity, mercy, forbearance, and benevolence were, all, my business. The dealings of my trade were but a drop of water in the comprehensive ocean of my business!” A Christmas Carol, Charles Dickens. The art of customer service as well as good [...]

4 12, 2018

Anime And Self Confidence: No I’m Not Kidding

By |2018-12-04T17:24:10+00:00December 4th, 2018|Drew's Blog Posts|0 Comments

***Obligatory spoiler warning for the anime Gurren Lagann***   Wait, Don't Go! There Is A Point! Now, if I haven’t lost you already, I utilize anime for inspiration and to help bolster my self-confidence. It may sound silly, but bear with me until the end. The anime Gurren Lagann is a story of human will, [...]

21 11, 2018

What SingleSource Is Thankful For

By |2018-11-21T22:01:34+00:00November 21st, 2018|Uncategorized|0 Comments

Drew Carroll: I am thankful for a lot this year. First and foremost, my girlfriend Keely. The front half of this year was rough, and without her I don’t know how I would have made it through. I’m not easy to deal or live with, but she puts up with my quirks like a champion. [...]

19 11, 2018

Process: Running As A Metaphor For Work And Life

By |2018-11-19T14:37:33+00:00November 19th, 2018|Uncategorized|0 Comments

Why Process Matters I run.  I run a lot.  It didn’t start out that way, but I don’t tend to do anything part way.  So, when I first started running back in 2007, I started out with a mile, which then progressed to several miles.  Then I started looking at the idea of running a [...]

13 11, 2018

Times They Are A-changin’: A Look Into Omni-Channel

By |2018-11-13T21:34:23+00:00November 13th, 2018|Rick's Blog Posts|0 Comments

If your time to you Is worth savin' Then you better start swimmin' Or you'll sink like a stone For the times they are a-changin'. – Bob Dylan Times Are A Changin' Bob Dylan wasn’t known as an intellectual and quite frankly, when he sang, he was somewhat hard to understand. However, he did make [...]

22 10, 2018

The Happiest Place On Earth

By |2018-10-22T18:34:08+00:00October 22nd, 2018|Camille's Blog Posts|0 Comments

It is wonderful to do business with a company that treats you right. It is important for me to know that I am valued as a customer. I want to know that my business matters. I like to feel good about where I take my business. When a company takes care of me I won’t [...]

15 10, 2018

Trends In Contact Center Technology

By |2018-10-17T14:35:28+00:00October 15th, 2018|Matt's Blog Posts|0 Comments

The definition of technology is , “the application of scientific knowledge for practical purposes, especially in industry.” Compared to one hundred years ago technology has changed dramatically. In 1918 the major invention was the superheterodyne radio circuit which almost every radio or television set uses this invention.  Today advances in AI, networks, robotics, space exploration [...]

8 10, 2018

Not My Circus, Not My Monkey

By |2018-10-12T17:15:18+00:00October 8th, 2018|Drew's Blog Posts|0 Comments

“Not my circus, not my monkey,” is a saying I grew up hearing. I heard it from my grandmother and then my mom, and to my surprise nowhere else. It is a fancy way of saying, that I wont worry about it, as its not my problem. It can help compartmentalize certain things in life, [...]

16 11, 2017

The Customer is Always Wrong?

By |2018-10-12T17:15:58+00:00November 16th, 2017|Rick's Blog Posts|0 Comments

An Example of Poor Customer Experience A few months ago, my wife and I decided to move our family to the foothills just outside of Denver, CO., right along the edge of the beautiful Rocky Mountains. We have a spacious five-acre lot, which is mostly rolling hills and towering Ponderosa Pine trees. It’s [...]